❓ Frequently Asked Questions – Bhumikart.com
We’ve put together answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us at bhumikart.info@gmail.com or on WhatsApp (+91 9123087681).
🛒 Orders & Shopping
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences.
Q: How do I place an order?
A: Simply add your favorite items to the cart, proceed to checkout, and pay securely using PayPal, Razorpay, Stripe, or credit/debit cards.
Q: Can I customize the size or design of a product?
A: Yes! We offer custom orders for mats, decor items, and certain products. Just reach out via WhatsApp or email with your requirements.
🚚 Shipping & Delivery
Q: Do you ship worldwide?
A: Yes, Bhumikart ships globally with free international shipping.
Q: Which courier partners do you use?
A: We ship via DHL, FedEx, UPS, and India Post for reliable and timely delivery.
Q: How long does delivery take?
A: Most orders are delivered within 10–15 working days, depending on the destination and customs clearance.
Q: Will I have to pay customs duties or taxes?
A: Some countries may apply import duties or VAT, which are the buyer’s responsibility. Please check with your local customs office.
🔄 Returns & Refunds
Q: Do you accept returns?
A: Returns are only accepted if the product is defective or damaged. Customers must provide photo proof within 48 hours of delivery.
Q: How do I request a refund?
A: Contact us with your order details and proof of the issue. Once verified, we’ll process your refund or replacement within 24 hours.
Q: Are natural variations in handmade products considered defects?
A: No. Each item is handmade and unique, so slight variations in color, size, or texture are normal and part of the craft’s beauty.
💳 Payments
Q: What payment methods do you accept?
A: We accept PayPal, Stripe, Razorpay and all major credit/debit cards.
Q: Is it safe to pay online?
A: Yes, all transactions are processed through secure, encrypted gateways.
🌿 Products & Craftsmanship
Q: Where are Bhumikart products made?
A: All our products are handmade by skilled artisans in India using natural and eco-friendly materials.
Q: Are your mats suitable for yoga and meditation?
A: Yes, our reed grass mats are perfect for yoga, meditation, puja, or even outdoor relaxation.
Q: How do I care for my natural grass mat or bamboo product?
A: – Keep away from excess moisture.
Clean with a dry or slightly damp cloth.
Store rolled (for mats) when not in use.
📦 Bulk & Wholesale
Q: Do you offer wholesale or bulk orders?
A: Yes. For bulk orders, please contact us via WhatsApp or email for pricing and shipping details.
🧾 Policies
Q: Where can I find your return, shipping, and refund policies?
A: You can read them in detail on our Policies Page.
💬 Still need help?
Reach out to us at bhumikart.info@gmail.com or via WhatsApp (+91 9123087681). We reply within 24 hours.
